Document service slowdown

Incident Report for Lucid Software

Resolved

This issue resolved itself a few seconds after the slowdown occurred. The root cause of this issue is from an increase in requests from one of our internal jobs. We are tuning the endpoints to paginate requests more aggressively.

Posted Feb 26, 2019 - 03:15 MST

Investigating

Our document service slowed down for a few seconds and then recovered. We are investigating the root cause.

Posted Feb 26, 2019 - 02:50 MST

This incident affected: US Region (Document Editor (US)).