Incident with lucid.app

Incident Report for Lucid Software

Resolved

This incident has been resolved.

Posted Sep 28, 2022 - 10:10 MDT

Update

A second fix is implemented and we are monitoring for further issues.

Posted Sep 28, 2022 - 10:05 MDT

Update

After monitoring, the fix has partially resolved the incident. We are actively working to fully resolve the incident.

Posted Sep 28, 2022 - 09:44 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2022 - 09:17 MDT

Update

We have identified the root cause of the issue and are working to resolve it.

Posted Sep 28, 2022 - 08:20 MDT

Investigating

We are investigating the issue.

Posted Sep 28, 2022 - 08:00 MDT

This incident affected: US Region (Document List (US), Document Editor (US), User Login (US), User Settings Page (US)) and Homepage (Lucidchart Homepage).